FAQ

Device Purchase Warranty

Featuring Grandstream VoIP products

VoIP Much features Grandstream VoIP products for their quality and reliability.
However, as we know, the technology we have all come to rely on can simply fail on us.

Find below details on the VoIP Much replacement warranty included with your device purchase.

VoIP Much Replacement Warranty

  • • We will ship (no cost to you) a new replacement device. Upon receipt, you return ship (paid return shipping label provided) the defective device to VoIP Much. If defective device is not returned within 14 days (2 weeks), you will be charged for the replacement device.

  • • Replacement warranty is valid for 1-year from date of device purchase. If you have paid for an extended warranty, the replacement warranty is extended for an additional 1 or 2 year term from date of purchase. An extended warranty can only be added at time of orginal purchase.

  • • Trouble shooting actions will be required and taken prior to any warranty replacement being issued.

  • • Warranty excludes damage or issue as a result of Acts of God or Force Majeure.

  • • Warranty can only provided on devices purchased from VoIP Much.

  • • Only devices matching the original serial and MAC address(es) purchased are covered by warranty.

  • • Replacement warranty is restricted to Canada and USA addresses only (we will not ship to addresses outside of Canada or the USA).


To action and qualify for a replacement against your warranty, contact VoIP Much support: support@voipmuch.com or call 1-855-711-8647.


DEFINITIONS FOR AN ACT OF GOD AND FORCE MAJEURE
An "Act of God" and/or "Force Majeure" means an event beyond the control of Performing Arts Workshops and prevents PAW from performing its duties, functions, services in a normal manner or in the manner as advertised. An Act of God is typically characterized as a naturally occurring phenomena like natural disasters. These can include but are not limited to: earthquakes, fires, tsunamis, floods, hurricanes, pandemics, volcanoes. A Force Majeure event is typically a man- made occurrence. They can include but are not limited to: riots, civil unrest, war, strikes, lockouts, power outages, power grid failures, internet outages, government-mandated business closures.