VoIP Much Canada has implemented a Fair Usage Policy to ensure the continued low rates for all customers.
Residential (Home / SOHO) Fair Usage Allowance
All outbound calls* except those to other VoIP Much customers are subject to a limit of 3000 minutes within Canada and the United States, each month (per line). Excess minutes cannot be carried over.
We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal residential use or fair usage limits. In addition, you may be requested to pay business service rates or a per minute surcharge, if your usage exceeds normal residential use or our fair usage allowance limits (you are never automatically billed over-usage without your prior knowledge and acceptance).
As a fraud and security measure, calls exceeding 5 hours in length may be subject to disconnection.
Business Fair Usage Allowance
All outbound calls* except those to other VoIP Much customers are subject to a limit of 4500 minutes within Canada and the United States, each month (per line). Excess minutes cannot be carried over.
We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal business use or fair usage limits. In addition, you may be requested to a per minute surcharge, if your usage exceeds normal business use or our fair usage allowance limits (you are never automatically billed over-usage without your prior knowledge and acceptance).
As a fraud and security measure, calls exceeding 8 hours in length may be subject to disconnection.
SIP Trunk Fair Usage Allowance
All outbound calls* except those to other VoIP Much customers are subject to a limit of 5000 minutes within Canada and the United States, each month (per channel). Excess minutes cannot be carried over.
We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal business use or fair usage limits. In addition, you may be requested to a per minute surcharge, if your usage exceeds normal business use or our fair usage allowance limits (you are never automatically billed over-usage without your prior knowledge and acceptance).
As a fraud and security measure, calls exceeding 10 hours in length may be subject to disconnection.
• Inbound and outbound calls* are subject to normal usage patterns. Calling patterns are determined based on trends, time and day, seasonality (holidays) and natural events (weather). • *The use of predictive or auto dialers, Call Center or Telemarketing traffic on VoIp Much lines is strictly prohibited (inbound or outbound).
Residential (Home / SOHO) Fair Usage Allowance
All outbound calls* except those to other VoIP Much customers are subject to a limit of 3000 minutes within Canada and the United States, each month (per line). Excess minutes cannot be carried over.
We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal residential use or fair usage limits. In addition, you may be requested to pay business service rates or a per minute surcharge, if your usage exceeds normal residential use or our fair usage allowance limits (you are never automatically billed over-usage without your prior knowledge and acceptance).
As a fraud and security measure, calls exceeding 5 hours in length may be subject to disconnection.
Business Fair Usage Allowance
All outbound calls* except those to other VoIP Much customers are subject to a limit of 4500 minutes within Canada and the United States, each month (per line). Excess minutes cannot be carried over.
We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal business use or fair usage limits. In addition, you may be requested to a per minute surcharge, if your usage exceeds normal business use or our fair usage allowance limits (you are never automatically billed over-usage without your prior knowledge and acceptance).
As a fraud and security measure, calls exceeding 8 hours in length may be subject to disconnection.
SIP Trunk Fair Usage Allowance
All outbound calls* except those to other VoIP Much customers are subject to a limit of 5000 minutes within Canada and the United States, each month (per channel). Excess minutes cannot be carried over.
We reserve the right to offer you an alternate service plan, suspend or terminate services, if at any time we deem your usage to exceed normal business use or fair usage limits. In addition, you may be requested to a per minute surcharge, if your usage exceeds normal business use or our fair usage allowance limits (you are never automatically billed over-usage without your prior knowledge and acceptance).
As a fraud and security measure, calls exceeding 10 hours in length may be subject to disconnection.
• Inbound and outbound calls* are subject to normal usage patterns. Calling patterns are determined based on trends, time and day, seasonality (holidays) and natural events (weather). • *The use of predictive or auto dialers, Call Center or Telemarketing traffic on VoIp Much lines is strictly prohibited (inbound or outbound).